Frequently Asked Questions


Are the Aberdeen Mall Gift Cards accepted at all Retailers?

The Lottery Centre is the only retailer that is unable to accept the Aberdeen Mall Gift Card.


Can I purchase an Aberdeen Mall Gift Card online?

At this time, we are only able to sell in person at our Guest Services kiosk, located just inside the Lower Mall Entrance.


How can I check the balance of an Aberdeen Mall Gift Card?

There are 4 easy ways to find out the remaining balance of your Gift Card:
1) Visit Get My Balance

2) Phone Merchant Support (1-800-840-5604)

3) Phone Guest Services (250-374-3400)

4) Stop by Guest Services


Is there a Lost & Found in the Centre?

Guest Services acts as the Lost & Found for Aberdeen Mall. Items are collected at the kiosk and held for 60 days. If you think that you have lost something, please phone 250-374-3400.

One of our anchor tenants also maintains their own Lost & Found; The Hudson's Bay 250-372-8271.


Can I distribute posters in the Centre for an upcoming event?

Aberdeen Mall has 2 Community Boards located inside the Upper and Lower Mall entrances. If you have an event you would like to advertise for, please drop off the posters at Guest Services for approval. Preference is given to Non-Profit Organizations.


Am I able to film in the mall?

Anyone wishing to film in the centre must gain access through Sandra Neufeld, General Manager prior to filming anywhere on site. Please contact directly at 250-314-6255 or sandra.neufeld@cushwake.com.


What is your Privacy Policy?

Whether you are accessing our website, subscribing to our electronic email or entering a Contest please read our Privacy Policy to familiarize yourself with our terms. .


What are your Contest Rules & Regulations?

Aberdeen Kamloops Mall Limited runs many contests through its annual in mall activities and social media platforms throughout the year.  We encourage all entrants to familiarize themselves with our full Contest Rules and Regulations.




Saturday 9:30am - 6:00pm

Call (250) 374.3400 (250) 374.3400

Check Holiday Hours